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Service Excellence

Member Experience Program

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Your Feedback Helps Us Improve What Matters to You Most!

Every member may qualify to take an MX survey up to three times per year.* If you receive a short transactional survey from us in your email box, please take five minutes to complete it. This is your opportunity to share your valuable opinions and feelings with us.

By providing us with your feedback, we can make improvements where needed and recognize employees, branches and departments for their outstanding service delivery when deserved. Through MX, we ensure that each and every experience you have with your credit union is a joyful one and that you are treated the way you deserve to be treated, like our most valuable asset!

If you have any questions or concerns, contact us at or call our Member Insights Manager at 800.873.5100, ext. 8732.

*We’ve partnered with Second To None to administer our surveys and collect your feedback. We don’t share any personal information with third party vendors.


iTHINK Financial’s Mission Statement:

To deliver Service Excellence to the Membership and value to the communities we serve while ensuring the safety and soundness of the Credit Union. 

Share a Great Experience or Contact Us

Would you like to share a great experience you had at iTHINK Financial? Fill out our Testimonial Form and your story may be included in future iTHINK Financial publications.

Contact us if you have any questions or concerns at, 800.873.5100, ext. 8732.


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