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CEO Monthly Message

Mike Miller PhotoMonthly Updates from the CEO

Read the latest news and updates from iTHINK Financial President and CEO Mike Miller.

 
Have a question or comment for Mike? Contact him here.

Click on a monthly update below.

October 2021

Dear Members,

October is a special month for credit unions! On Thursday, October 21st, we celebrate International Credit Union Day. This day celebrates the “People Helping People” philosophy and the spirit of the global credit union movement. Although 2021 has presented many challenges, credit unions have continued to serve their members better than banks. We take pride in the fact that we can help people in our communities and impact their lives in so many ways. We look forward to October and have so much to offer you this month! 
 
Join us for free Shred Days this fall. We invite you to visit your nearest branch to securely discard personal and financial documents, as well as help those in need by donating non-perishable or canned food items at each event. For a list of shred day events, visit our upcoming events webpage.
 
We’re so excited about the iTHINK Financial website getting a facelift! Later this month, you will see a new refreshed design to our website. Some of the features that will make it easier to bank with us include: simplified navigation to help you find what you are looking for faster, easy-to-access Online Banking, and reorganized products and services webpages.
 
You asked, we listened!  Your iTHINK Financial Visa® credit card statements will be new and improved this fall.  You’ll be able to keep better track of your spending with our new easy-to-read statements.  View payment information quicker, easily track monthly transactions, and get informed about monthly promotions and rate specials, all with a new refreshed look on your Visa statement.
 
October is a great time to think about home renovations, remodeling, repairs, and upcoming holiday spending. We’re offering a special Home Equity Line of Credit (HELOC) this month with a promotional rate as low as 3.00% APR. For more information about a HELOC, click here
 
This month we are excited to introduce our new teen checking account option, the myWallet Youth Checking Account. This account is a great option for teens to get started on their financial journey with no hidden fees. Members ages 13–17 can enjoy free checking with no minimum balance and no monthly service charge.  For easy access, the account includes an iTHINK Financial Visa® Debit card to shop everywhere and withdraw cash at over 60,000 ATMs nationwide and use with Apple Pay, Samsung Pay, FitBit Pay, Garmin Pay, or Google Pay. 
 
October is a great opportunity to improve your financial education and finances. Join us for our free webinars: 

  • A “Planning for Retirement” webinar hosted by the iTHINK Financial Wealth Management team on Tuesday, October 19th from 11:00 a.m. - 12:00 p.m. This webinar will help you:
    • find out how to set a clear direction on your road to retirement and avoid pitfalls along the way
    • figure out if you are on track to achieve your retirement goals
    • learn how to ensure your assets last throughout your lifetime.
       
  • A Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, October 26th from 6:00 p.m. – 7:00 p.m. Learn tips for making your home buying process easier. Understand the mortgage approval process and eliminate surprises. Whether this is your 1st time or 10th time buying a home, you will benefit from this live interactive webinar. 
     
  • A business webinar "Networking For Strategic Advantage in Small Business” hosted by the iTHINK Financial Team on Wednesday, October 27th from 6:00 p.m. – 7:00 p.m. In this webinar, you’ll learn how to use networking strategies for:
    • bidding & executing on contracts to co-develop strategic solutions
    • sharing key contacts and insights
    • having access to equipment you don’t own, for depth of capability or to use unique tools you don’t own
    • accessing a pool of skills, experience and expertise that complement and enhance your firm's skill set, and more.

      For more information or to register for these webinars, click here.
If you love live music, you still have time to enter or VIP flyaway concert giveaway. You could win a VIP flyaway concert experience to iTHINK Financial Amphitheatre in West Palm Beach, Florida! Two winners will receive two tickets, VIP Club passes, airfare and accommodations. Enter to win through October 15th. Visit ithinkfi.org/amphitheatre to enter.
 
Thank you for being the best part of iTHINK Financial!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

September 2021

Dear Members,

I hope you all had an enjoyable, healthy summer! As fall nears, we know we can all get excited about cooler temperatures, football, and pumpkin spice lattes. September is a special month for your Credit Union. On September 17th we will celebrate 52 years of Service Excellence! We are so proud to serve you and we look forward to continue delivering Service Excellence to you and your family for many years to come. 
 
We will be celebrating at specific branches on Wednesdays this month through the end of September. We will provide Chick-fil-A lunch from 11:00 a.m. to 1:00 p.m. while supplies last, and one member at each branch will win a $50 deposit into their savings account. For locations and dates please visit https://www.ithinkfi.org/resources/upcoming-events
 
Here are a few more exciting things that you can expect to see this September:

This month you can drive away with a great auto loan rate as low as 1.99% Annual Percentage Rate! Plus, you can defer your payment – your first isn’t due for 3 months. Apply today by visiting ithinkfi.org/auto-loans
 
Do you love live music? You could win a VIP flyaway concert experience to iTHINK Financial Amphitheatre in West Palm Beach, Florida! Two winners will receive two tickets, VIP Club passes, airfare and accommodations. Enter to win from September 1 through October 15th. Visit ithinkfi.org/amphitheatre to enter.
 
The iTHINK Financial website is getting a facelift! This fall you will see a new refreshed design to our website. Some of the features that will make banking with us easier include simplified navigation to help you find what you are looking for faster, easy-to-access Online Banking, and reorganized products and services webpages.
 
Earn more while giving back to the Community with a myChoice Checking Account! myChoice Checking is a great option to earn money on your deposits while protecting your identity. This account offers 3.00% Annual Percentage Yield (APY) up to the first $3,000 in deposits, 0.05% APY on balances above $3,000, and dividends are compounded and paid quarterly. Identity Theft Protection Services and Credit Monitoring of the three major consumer credit bureaus for one individual in the household are also included. And now $1 of the monthly service fee will be donated to the iTHINK Community Foundation to further improve the lives of children and families in the communities we serve.
 
September is a good time to improve your financial education and finances. Join us for our free webinars: 

  • A “Women and Investing” webinar hosted by the iTHINK Financial Wealth Management team on Thursday, September 23rd from 11:00 a.m. - 12:00 p.m. This webinar will cover:
    • Unique financial challenges women often face
    • Steps women can take to take charge of their financial future
    • Knowing how to Save, Invest, and Plan for your future
  • A Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, September 28th from 6:00 p.m. – 7:00 p.m. Whether this is your 1st time or 10th time buying a home, you will benefit from this live interactive webinar where you will learn:
    • Tips for making your home buying process easier
    • To understand the mortgage approval process and eliminate surprises
  • A “Business Webinar: Running a Successful Google AdWords Campaign” webinar hosted by the iTHINK Financial Team on Wednesday, September 29th from 6:00 p.m. – 7:00 p.m. In this webinar, you’ll learn about:
    • An overview of Google AdWords and what types of ad formats are available to businesses
    • The different categories of keywords and how to do keyword research to match your business objectives
    • Tips on writing ads and creating landing pages for a successful campaign, The different bidding types in Google AdWords
    • How to leverage tracking to get better quality leads and performance
    • Google Local Service ads - an alternative for home services businesses looking for a streamlined, lead-driven approach to running a Google AdWords campaign

For more information or to register for these webinars, click here.

I hope you all have a great September. Thank you again for being part of the iTHINK Financial family!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

August 2021

Dear Members,

Summer is in full swing and we hope you are enjoying time with family and friends. It’s hard to believe that we are halfway through 2021. Your Credit Union has a lot to offer you this month! Here are a few exciting things that you can expect to see this August:

Our FamilyPlus promotion extends another month! Tell your family and friends about the money-saving benefits your Credit Union has to offer them. Refer a new member during the month of August and, you’ll receive $70 for each referred member who joins our Credit Union by the end of the month.  For more details, visit ithinkfi.org/familyplus

We’ll begin hosting our Branch Re-Opening Celebrations this month to celebrate our 52nd Anniversary which is September 17th. We will be celebrating at specific branches on Wednesdays this month through September. We will provide a Chick-fil-A lunch from 11:00 a.m. to 1:00 p.m. while supplies last, and one member at each branch will win a $50 deposit into their savings account. For locations and dates please visit https://www.ithinkfi.org/resources/upcoming-events

This month you can earn a $50 bonus when you open a Visa Platinum Credit Card and make a qualifying balance transfer within 30 days. Receive fewer fees, variable rates as low as 8.90% APR and balance transfer rates as low as 4.99% APR for the life of the balance. For more information visit our Visa Platinum Promotion page.

August is a good time to improve your financial education and finances. Join us for our free webinars: 

  • A Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, August 24th from 6:00 p.m. – 7:00 p.m. Learn tips for making your home buying process easier. Understand the mortgage approval process and eliminate surprises. Whether this is your 1st time or 10th time buying a home, you will benefit from this live interactive webinar. 
     
  • A “Business Webinar: Basic Data Security, for Startups and Entrepreneurs” webinar hosted by the iTHINK Financial Team on Wednesday, August 25th from 6:00 p.m. – 7:00 p.m. This webinar will teach you: Why you need to rethink data security for your business, Simple Do's and Don'ts that will help you avoid data loss, scams, and cyberattacks, and the single most important thing you can do today to ensure your business can recover quickly from any IT disaster, including a cyberattack.
     
  • A “Social Security & Your Retirement” webinar hosted by the iTHINK Financial Wealth Management team on Thursday, August 26th from 11:00 a.m. - 12:00 p.m. You’ll find out more about your Social Security benefits and discuss the role they play when setting a clear direction for your financial future. You will learn: What are the rules for starting your Social Security benefits, how do spouses coordinate their benefits,  are there different routes to take that could potentially increase your benefits, and how do you decide where Social Security fits within your retirement plans?
     
    For more information or to register for these webinars, click here

I hope you all have a great rest of your summer. Thank you again for being part of the iTHINK Financial family!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

July 2021

Dear Members,

Welcome to summer! It is so nice to see you all again in-person at the branches and out in the community. Many of you may be going on vacations or preparing for kids to return to school soon. No matter where you are or what you are preparing for, your Credit Union has so many exciting things to share with you.

This month we are offering members who have not activated their iTHINK Financial Debit Cards a chance to win up to $1,000 just by activating the card. Ten members will win $100 and one lucky person will win $1,000. The iTHINK Financial Visa Debit Card is a convenient, easy, fast, and secure way to pay anywhere Visa is accepted! You can activate your card and select your PIN at ithinkfi.digitalcardservice.com/activation or call 800.873.5100. 
 
Summer is a great time to tell your family and friends about the money-saving benefits your credit union has to offer them. Refer a new member during the month of July and you’ll receive $70 for each referred member who joins our Credit Union during the month!  For more details, visit ithinkfi.org/familyplus.  
 
We are always striving to improve ways to make your banking experience easier. We are excited to roll-out some upgrades to Online Banking and our Mobile Banking App this month! Some new features you will see are: direct access to Quick Pay and Skip-A-Pay on both our website and Mobile Banking App; direct access to your CD Management on the Mobile Banking App; Mobile Banking App access to the Loan Calculate Pay-Off tool; and same day external transfer verification if made by 4 p.m. EST. We hope you enjoy these upgrades and they make your life easier. 
 
July is a great month to improve your financial education and finances. Join us for our free webinars: 

  • An “A Will Is Not the Only Way” webinar hosted by the iTHINK Financial Wealth Management team on Tuesday, July 20th from 11:00 a.m. - 12:00 p.m. This webinar will provide a guide to different types of trusts and answers the questions: What is a will, what is a testamentary trust, and what is a living trust?  What are common trusts and what are the problems they solve? How does a trust work?  How do you select a trustee?
     
  • A live Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, July 27th from 6:00 p.m. – 7:00 p.m. Learn tips for making your home buying process easier. Understand the mortgage approval process and eliminate surprises. Whether this is your 1st time or 10th time buying a home, you will benefit from this live interactive webinar. 
     
  • An “Ensure Your Business Succeeds with SWOT Analysis” webinar hosted by the iTHINK Financial Team on Wednesday, June 30th from 6:00 p.m. – 7:00 p.m. Are you on the right track with your business? SWOT stands for strengths, weaknesses, opportunities and threats. This simple strategic planning technique can help you identify what your business is doing well, what it needs to improve, where it needs to grow, and what could be its downfall. You will learn: key questions to ask in your SWOT analysis, how to gather key data for your analysis, and how to perform your own SWOT analysis.
     
    For more information or to register for these webinars, click here

I hope you all have a safe and happy July 4th holiday. Thank you again for being part of the iTHINK Financial family!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

June 2021

Dear Members,

We hope May was a great month for you and your family. June is here and summer is knocking at the door!  I’m so glad I can go out without a mask and enjoy warmer weather. Wherever you are in life, your Credit Union has a lot to offer you this month.

We have some exciting news to share with you all! iTHINK Financial has been voted one of the Sun Sentinel’s Top Workplaces for the second year in a row. We proudly foster a workplace culture that inspires leadership. Our employees work within a culture based on the Credit Union's core values of Trust, Respect, and Compassion as well as in an environment where our differences and experiences are valued, respected and appreciated.

Another way your Credit Union can help you is by saving money on our low auto loan rates. This June, our auto loan rates are as low as 1.99%. If you are looking to buy a new or used car this month, let us help you save money on your monthly auto loan payments.

June is a great month to improve your financial education and finances. Join us for our free webinars:

  • An “Essentials of Special Needs Planning” webinar hosted by the iTHINK Financial Wealth Management team on Tuesday, June 22nd from 11:00 a.m. - 12:00 p.m. An entire family can be impacted when a loved one has special needs or disabilities. We’ll help guide the way so you can focus on what matters most. This discussion will cover four key areas: Family Assets and Planning, Employer Benefits, Government Benefits, and Legal Planning.
     
  • A live Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, June 29th from 6:00 p.m. – 7:00 p.m. Learn tips for making your home buying process easier. Understand the mortgage approval process and eliminate surprises. Whether this is your 1st time or 10th time buying a home, you will benefit from this live interactive webinar.
     
  • A “One Legal Mistake Can Ruin Your Business” webinar hosted by the iTHINK Financial Team on Wednesday, June 30th from 6:00 p.m. – 7:00 p.m. Join us for a unique opportunity to learn the basics of business from an industry professional. You will learn how to: Find out what you can do when a client doesn't pay; Discover your best defenses against liability; Understand how correctly classifying those who work for you affects your taxes; Make smart decisions about contracts, leases, trademarks and your business type.

    For more information or to register for these webinars, click here

The iTHINK Community Foundation is already thinking about the Back-to-School season and helping the communities we serve. We are excited to host the 5th Annual School Ready Days events to help local Florida and Georgia kids in need. Through the iTHINK Community Foundation, members are invited to donate funds to help local kindergarteners start the school year with the supplies they need. Over 800 children throughout Florida and Georgia will be provided with a backpack and school supplies to be ready to start kindergarten in the 2021-2022 school year. For more information or to donate, visit the iTHINK Community Foundation webpage under the Community Tab at ithinkfi.org.

Thank you again for being part of iTHINK Financial family!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

May 2021

Dear Members,

We hope this email finds you well. May is here and Spring is in full swing. Along with the Spring season comes the potential for change and new beginnings. Never have we needed change and a new beginning more than now. We are happy to talk to you about what a new beginning might look like for you. We are very excited about what May will bring!

It’s hard to believe that Summer is nearing and kids will be out of school. The iTHINK Community Foundation is already thinking about the Back-to-School season and how we can help the communities we serve. We are excited to host the 5th Annual School Ready Days events to help local Florida and Georgia kids in need. iTHINK Foundation Members and members of our communities are invited to donate funds to help local kindergarteners start the school year better prepared. Over 800 children in need throughout Florida and Georgia will be provided with a backpack and school supplies to be ready to start kindergarten in the 2021-2022 school year. For more information or to donate, visit the iTHINK Community Foundation webpage under the Community Tab at ithinkfi.org.

May is a great month to improve your financial education and finances. Join us for our free webinars: 

  • A live Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, May 25th from 6:00 p.m. – 7:00 p.m.
  • A “Branding Yourself Through Social Media in 2021” webinar hosted by the iTHINK Financial Team on Wednesday, May 26th from 6:00 p.m. – 7:00 p.m.
  • A “Long-Term Care” webinar hosted by the iTHINK Wealth Management Team on Thursday, May 27th from 11:00 a.m. - 12:00 p.m.

    For more information or to register for these webinars, click here

Also, just a reminder that the iTHINK Financial Wellness Center is your go-to financial education resource with a full article library, online courses, and personal credit counseling agents that can meet with you on your time. This month, members who complete an education course will be entered in a drawing for a chance to win a $100 Visa gift card. Visit the iTHINK Financial Wellness Center, click “Member Log in” and use program code “CUMEMBER” to register for access.

This May, we are accepting applications for Paycheck Protection Program (PPP) loans and have already funded over 2,000 loans for businesses. We are looking to help as many of our Business Members as possible. The SBA is working on streamlining processes including qualifying and forgiveness. For Business Members who borrowed less than $150,000 during round one, forgiveness has been made much easier.  We urge all of our Business Members who qualify and need this important funding resource to apply with us as quickly as possible. If you are not a Business Member, please visit your local branch to become a Business Member so that we can assist with your PPP loan.  You’ll find the process to be quick and easy. For more information click here.

Thank you again for being part of iTHINK Financial family!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

April 2021

Dear Members,

Spring is finally here! Days are longer and temperatures are rising. We are in a season of hope and renewal and we are enthusiastic about what April holds. 

We are proud of our Credit Union family, and during this spring season we want you to share that pride and recommend us to your family and friends. Refer a new member during the month of April and you’ll receive $70 for each referred member who joins our Credit Union in 2021.  For more details, visit ithinkfi.org/familyplus

The iTHINK Community Foundation is excited to host the fourth annual Virtual 5K, Kilometers for our Community.  It will take place Saturday, April 24th and Sunday, April 25th.  You can choose to run it wherever you wish – at the gym, a local park, the possibilities are endless!  Pay $5 to enter a drawing to win an Apple Watch; select Apple Watch Drawing Ticket on the Foundation Store at ithinkfi.org/foundation. All 5K registrants are entered into a drawing to win a $50 Visa gift card. All ages are encouraged to participate in this fundraiser that helps improve the lives of children and their families in the communities we serve.  For more information and registration, visit the iTHINK Community Foundation webpage under the Community Tab at ithinkfi.org. 

April is a great month to spring clean your financial education and finances. Join us for our free webinars: 

  • A live Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, April 27th from 6:00 p.m. – 7:00 p.m.
  • A “How to Start a Business and Operate It Online” webinar hosted by the iTHINK Financial Team on Wednesday, April 28th from 6:00 p.m. – 7:00 p.m.
  • A “Rethinking Diversification” webinar on Thursday, April 29th from 11:00 a.m. - 12:00 p.m.

    For more information or to register for one of these webinars, click here.

It’s tax time again, but this year the deadline to file your 2020 personal federal income tax has been moved from April 15 to May 17, 2021. So there is still time to file your taxes if you haven’t done so yet. We’ve partnered with TurboTax to get you your biggest possible refund, plus receive a discount of up to $15 on TurboTax federal products!  Also, with TurboTax Absolute Zero, you could be eligible to file your federal and state taxes for $0.

Thank you again for being the best part of iTHINK Financial!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

March 2021

Dear Members,

I hope this email finds you healthy and well! Spring is near and we hope the changing of the season brings you new beginnings. Children will soon be planning for spring break, and we all look forward to longer days of sunlight and less wintery weather.

If you haven’t filed your taxes, we’ve partnered with TurboTax to get you your biggest possible refund, plus receive a discount of up to $15 on TurboTax federal products! Grab your W-2s, file with TurboTax, and get your guaranteed maximum refund fast. With TurboTax Absolute Zero, you can file your simple federal and state taxes for $0.

March is a great month for committing to improving your financial education and finances. Join us for our free webinars:

  • A live Homebuyer webinar presented by iTHINK Financial Mortgage experts on Tuesday, March 30th from 6:00 pm – 7:00 pm
  • A “Tax Strategies Using a Roth IRA” webinar on Tuesday, March 30th from 11:00 a.m. - 12:00 p.m.
  • A “How SCORE Can Help You” webinar hosted by the iTHINK Financial Team on Wednesday, March 31st from 6:00 pm – 7:00 pm. 

    For more information or to register for these webinars, click here.

 
Do you know a graduating senior or a dedicated student currently in college? The iTHINK Community Foundation gives our members the opportunity to apply for a scholarship every year. Graduating high school seniors or currently enrolled college or trade school students can apply by completing an application and writing an essay or creating a video that describes their career goals. 2021 applications will be accepted beginning March 1, 2021 and the application deadline is March 31, 2021. Recipients will be announced by June 2021. For more information and to complete the online application, visit the iTHINK Community Foundation webpage.

Here’s another way to save money and support the iTHINK Community Foundation, helping improve the lives of children and families in the communities we serve. For every car a member purchases through our Car Buying Service powered by TrueCar and finances through iTHINK Financial this March, TrueCar and iTHINK Financial will each donate $75 to help kids in need. Plus, you can receive up to a .25% APR discount on your credit union auto loan when you use TrueCar. Get guaranteed savings on new cars or view guaranteed prices on used cars before visiting a dealer. Make a difference and donate to your community with your next vehicle purchase and auto loan!

Thank you again for being the best part of iTHINK Financial!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

February 2021

Dear Members,

2021 is in full swing and we hope your year is off to a great start! Although February is the shortest month of the year, your Credit Union has many new opportunities to meet your needs and save you money.

Some of you may be thinking about taxes this month. We have partnered with TurboTax to get you your biggest possible refund, plus receive a discount of up to $15 on TurboTax federal products! Grab your W-2s, file with TurboTax, and get your guaranteed maximum refund fast. With TurboTax Absolute Zero, you can file your simple federal and state taxes for $0.

It’s always a good time to learn something new, especially when it comes to your finances. The iTHINK Financial Wellness Center is your go-to financial education resource with a full article library, online courses, and personal credit counseling agents that can meet with you on your time. Complete these online courses with dozens of topics to choose from; such as Budget Basics, Financial Planning, Having a Baby or Buying a Car.  For full access to all the content, registration is required. Visit ithinkfi.org/financial-wellness-center to register for access.

February is a great month for committing to improve your finances. Join us for our free webinars:

  • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on Tuesday, February 23rd from 6:00 p.m. – 7:00 p.m.
  • A “Leadership Lessons for COVID” webinar hosted by the iTHINK Financial Team on Wednesday, February 24th from 6:00 p.m. – 7:00 p.m.
  • A “Women and Investing: Taking Charge of Your Financial Future” webinar hosted by iTHINK Wealth Management on Thursday, February 25th from 11:00 a.m. – 12:00 p.m.

    For more information or to register for these webinars, click here.
It’s always giving season at iTHINK Financial! Join the iTHINK Community Foundation, alongside the National Council of Jewish Women PBC and the Education Foundation of Palm Beach County, in our efforts to provide Wi-Fi Extender devices to Palm Beach County students in need. Over 25,000 students in Palm Beach County are being educated remotely. Unfortunately, many students don’t have proper internet access. Your donation will help ensure students stay connected to their school. Visit ithinkfi.org/foundation to choose your donation amount, and the iTHINK Community Foundation will match member donations.

Thank you again for being the best part of iTHINK Financial!
 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

January 2021

Dear Members,

Happy New Year! I believe we are all relieved that 2020 is over. We faced a lot of challenges last year, from the pandemic, to the beginning of a recession, social unrest and a contentious political election. We certainly grieve with those who lost loved ones during this past year. Despite the year’s challenges, we survived together and want to thank you for putting your trust in your Credit Union.

Your Credit Union remains financially strong. With our great staff and your support, we set records in lending, loaning over $630 million to our members last year, and were able to add a record amount to our reserves to protect the Credit Union. We were also voted a “Best Place to Work” by our employees as recognized by the Sun Sentinel. While iTHINK Financial was able to survive and in many ways, thrive last year, we look forward to a better year in 2021. We know 2021 will be full of more challenges. As the COVID-19 vaccine is rolled out, the challenges of the pandemic on the economy will linger. However, we will continue to take on those challenges as opportunities to show our Service Excellence to you, our member/owner.

The success of our Credit Union begins with the commitment of our employees. That’s why we developed the Member Experience Program (MX) to strengthen your member experience. Every member may qualify to take an MX survey up to three times per year. If you receive a short transactional survey from us in your email inbox, please take a few minutes to complete it. This is your opportunity to share your valuable opinions and feelings with us. By providing us with your feedback, we can make improvements where needed and recognize employees, branches and departments for their outstanding service delivery when deserved. Through MX, we ensure that each experience you have with iTHINK Financial is a joyful one and that you are treated the way you deserve to be treated, as our most valuable asset!

With the New Year here, we’re excited to bring improved financial education to all our members. Is taking control of your finances one of your New Year’s resolutions? The iTHINK Financial Wellness Center is your go-to financial education resource with a full article library, online courses, and personal credit counseling agents that can meet with you on your time. This month, members who complete an education course on the iTHINK Financial Wellness Center will be entered into a drawing for a chance to win one of three $100 Visa gift cards. Visit ithinkfi.org/financial-wellness-center. Once you launch the iTHINK Financial Wellness Center, click “Member Log in” and use program code “CUMEMBER” to register for access.

January is a great month for committing to improving your finances. Join us for our free webinars:

  • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on Tuesday, January 26th from 6:00 p.m. – 7:00 p.m.
  • A “How to Write a Business Plan” webinar hosted by the iTHINK Financial Team on Wednesday, January 27th from 6:00 p.m. – 7:00 p.m.
  • A “Will is Not the Only Way” webinar hosted by iTHINK Wealth Management on Thursday, January 28th from 11:00 a.m. – 12:00 p.m.

    For more information or to register for these webinars, click here.
 
Giving season continues and AmazonSmile is a simple way for you to support the iTHINK Community Foundation with your everyday online purchases. When you place an order through Amazon, AmazonSmile will donate .5% of your total purchase to the iTHINK Community Foundation. Head over to smile.amazon.com/ch/35-2550107, log in to your Amazon account, and start shopping!

Thank you again for being the best part of iTHINK Financial! We are so excited for 2021 and look forward to helping you reach your financial goals. 
 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

December 2020

Dear Members,

I can’t believe it’s December and the year is almost over! As the holidays near, we’d like to take this time to let you know how grateful we are for all of our members. We know this year has had its unique challenges, but as a family, we feel confident that we will overcome these challenges together. As the end of 2020 nears, we thank you for always trusting us as your financial partner.

We know the holiday season can be stressful, so we’re excited to introduce a new feature of our virtual banking assistant, Bree. You can find Bree in the lower right-hand corner of your screen on our website, ithinkfi.org. You can now also chat with Bree in Online Banking and in our Mobile Banking App about questions you may have and get immediate answers 24/7. Bree can save you time and help make your experience stress-free.

We’ve also expanded our new appointment scheduling tool which allows you to schedule in-branch or phone appointments anytime, anywhere, from the convenience of your computer, tablet, or phone. You now can make an appointment to open additional accounts, get notary assistance, help with account or card fraud, and even get assistance with Online Banking registration!

At iTHINK Financial, it’s always the “giving season” and we make giving back to those in need in our communities a top priority. With the help of iTHINK Financial employees, members, and vendor donations, the iTHINK Community Foundation will be dropping off toys to children in need again this year.  You can help by donating through December 31, 2020, at ithinkfi.org/foundation. You can also support the iTHINK Community Foundation by purchasing a Jingle Bells icon at your branch. Call 800.873.5100 to learn other ways you can help the iTHINK Community Foundation improve the lives of children and families in the communities we serve.

December is not just about giving but reflecting as well. It’s a great month to brush up on your financial education before the holidays arrive. Join us for our free webinar:
 

  • “Basics of Personal Finance” presented by BALANCE on Tuesday, December 8, 2020, at 1:30 p.m. and Thursday, December 17, 2020, at 8:30 p.m.
For more information or to register for this webinar, click here.

 
During this holiday season, don’t forget to give the gift of Credit Union membership to your friends and family this month, and you’ll receive $70 for each referred member who joins our Credit Union in 2020. For more details, visit ithinkfi.org/familyplus

Happy holidays from your iTHINK Financial family! May yours be filled with joy, good health and good fortune.

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

November 2020

Dear Members,

As we transition from the autumn harvest season into winter, I hope that you are healthy and happy. This is a month of gratitude; we are so thankful for you, our members, for trusting us as your financial partner.

We know many have become very comfortable and feel safer using our online tools. Recently, we made some improvements to make it even easier to bank with us online. The eMessenger/Statements function on your Online Banking and Mobile Banking App has a new name: eAlerts/eStatements. The new name eAlerts/eStatements will make alerts and account monitoring more visible to you. We now have many alerts that will allow you to monitor your account at your convenience. You can also now open a Business Savings and/or a Business Checking account online. In addition, you are now able to open a regular Certificate of Deposit (CD) Account online. You can also renew your CD to a different type or redeem it under CD Management.

November is a great month to brush up on your financial education before the holidays arrive. Join us for one of our free webinars, including:

  • A “Building a Better Budget” webinar presented by BALANCE on Tuesday, November 10, 2020, at 1:30 p.m. and Thursday, November 19, 2020, at 8:30 p.m.
  • A “Rethinking Diversification” webinar hosted by iTHINK Wealth Management on Tuesday, November 17, 2020, from 11:00 a.m. – 12:00 p.m.
  • A “Leadership Lessons for Recovery” webinar hosted by the iTHINK Financial Team on Wednesday, November 18 from 6:00 p.m. – 7:00 p.m. 

    For more information or to register for these free webinars click here.

Life may look different these days due to the pandemic, but one thing remains the same: we are still giving back to those in need. With the help of iTHINK Financial employees, members, and vendor donations, the iTHINK Community Foundation will be dropping off toys to children in need again this year.  You can help by donating through December 31, 2020, at ithinkfi.org/foundation. You can also support the iTHINK Community Foundation by purchasing a Jingle Bells icon at your branch. Call 800.873.5100 to learn other ways you can help the iTHINK Community Foundation improve the lives of children and families in the communities we serve.

During this season, we truly appreciate your loyalty as we continue to serve you, our valued members, and our community. You can give the gift of Credit Union membership to your friends and family this month, and you’ll receive $70 for each referred member who joins our Credit Union.  For more details, visit ithinkfi.org/familyplus

Your iTHINK Financial family would like to wish you and your family a safe, healthy, and happy Thanksgiving!

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

October 2020

Dear Members,

Fall is here and I hope your spirits are high and you all are healthy. This is an abundant season despite the pandemic. Kids have gone back-to-school (either in-person or virtually) and we look forward to the weather being cooler. Our commitment to you has not changed. We are committed to being your trusted financial partner to provide the resources that help families purchase homes, save for the future, and enjoy greater financial stability.

This month we celebrate International Credit Union (ICU) Day on Thursday, October 15th! Each year we come together to celebrate ICU Day to raise awareness about what it means for members around the world to have a credit union as their financial partner. Even though the pandemic has presented many communities with challenges, credit unions have stayed true to their cooperative principles and even stepped up during this time of economic uncertainty. This year's theme for ICU Day is “Inspiring hope for a global community.”  This theme reflects how credit unions contribute to a better future for people by providing support, education, and financial services.

October is a great month to brush up on your financial education before the holidays arrive. Join us for one of our free webinars this month, including:
 

  • A “Retirement Planning: The Basics” webinar presented by BALANCE on Tuesday, October 13 at 1:30 p.m. and Thursday, October 22 at 8:30 p.m.
  • A “Financial Planning Basics” webinar hosted by iTHINK Wealth Management on Tuesday, October 20 from 11:00 am – 12:00 pm.
  • A live “Homebuyer” webinar presented by iTHINK Financial Mortgage experts on Tuesday, October 27 from 6:00 pm – 7:00 pm.
  • A “One Legal Mistake Can Ruin Your Business” webinar hosted by the iTHINK Financial Team on Wednesday, October 28 from 6:00 pm – 7:00 pm.

    For more information or to register for these free webinars click here.

 
We’ve refreshed our Online and Mobile Banking systems to make your anywhere-banking experience even better! The upgrade has provided several security improvements and changes to the user interface, such as an improved “Account Details” expandable menu and Quick Pay Workflow in order to provide a better user experience. Enhancements were also made in the  eStatements tab. The new eMessenger/Statements tab will default to the Notifications Summary screen and members will now have filters to select specific Accounts and Statement Types. The new filters will benefit our Business members with multiple accounts.

We appreciate your loyalty and support as we continue to serve you, our valued members, and our community. You are a vital part of our credit union family and we look forward to serving you every day!

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

September 2020

Dear Members,

Summer is almost over and I hope you and your family are safe and healthy.  As the seasons change and our lives get busier and busier, we all find ourselves searching for normalcy and for the COVID-19 situation to get better. Our members are part of our credit union family and we will continue to face this pandemic together. Your credit union was built to handle chapters like this, and we assure you that your credit union is sound and strong. We look forward to fall and to continuing to serve you.

September is a very special month for your credit union! On Thursday, September 17th, we will celebrate our 51st anniversary. As we mark this anniversary, we celebrate the generations of members the credit union has served. We wouldn’t be the award-winning credit union that we are without you. It’s an honor to serve you and we look forward to many more years!

We believe that financial education is key to maintaining healthy finances.  Join us for one of our free webinars this month, including:

  • A “Will Is Not the Only Way” webinar hosted by iTHINK Wealth Management on Thursday, September 17, 2020 from 11:00 am – 12:00 pm.
  • A live “Homebuyer” webinar presented by iTHINK Financial Mortgage experts on Tuesday, September 22nd from 6:00 pm – 7:00 pm.
  • A “Reverse Mortgage” webinar hosted by Liberty Reverse Mortgage on Thursday, September 24, 2020 from 11:00 am – 12:00 pm.
  • A “How to Use Social Media and SEO to Grow Your Business” webinar hosted by the iTHINK Financial Team on Wednesday, September 30th from 6:00 pm – 7:00 pm.

    For more information or to register for these free webinars click here.

As we celebrate another year of service, we invite everyone to share the “Credit Union Experience” with friends and family. The FamilyPlus Program allows you to share your membership benefits and earn $50 for each referred member who joins iTHINK Financial. If you have friends or family members who would benefit from iTHINK Financial membership, submit information about them in our Online Form. Visit our FamilyPlus Program page to learn more.

Despite the pandemic, we have grown and changed in so many positive ways this year. None of this would have been possible without our incredible staff and long-time and new members. Thank you all for being the best part of the credit union. Stay well!

 
Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

August 2020

Dear Members,

I hope this email finds you healthy and well. I know life is certainly different now than it has been in past summers. Despite our attempts to normalize our activities, there are constant reminders that the pandemic has altered our lives. Our vow to you is to try and bring normalcy to your life. We will always treat you like a member, not a number. You are part of our credit union family, and family sticks together through the good times and the challenges.

As August begins, we’d like to share with you some new tools and resources to help you save time and ways that we’ll be helping local students in the communities where we live and serve.
 
  • Our Mobile Banking App has been updated with features that you have been asking for! Update the app on your Android or Apple device to start using the following features today:
    • See your available daily deposit limit in eDeposits
    • Hide your account numbers on your app for even more security
    • Change your account descriptions to make it easier to understand the account purpose
    • Use facial biometric recognition on Android devices
  • We are excited to announce some enhancements coming to our online appointment scheduling system this month. Bank by appointment by visiting ithinkfi.org and look for the “Make Appointment” button. Members can speak with an iTHINK Financial expert in-person or by phone about an existing or new account (personal or business), recreational vehicle loan or auto loan, personal loan, credit card, or schedule a wealth management consultation. We are here to help you.
     
  • We’re offering several webinars this month, including:
    • Federal Student Aid with FAFSA – For Teens presented by our partner BALANCE Financial Fitness on Tuesday, August 11th from 1:30 pm – 2:30 pm and Thursday, August 20th from 8:30 pm – 9:30 pm.
    • Women and Investing – webinar hosted by iTHINK Wealth Management on Wednesday, August 19th from 11:00 am – 12:00 pm.
    • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on August 25th from 6:00 pm – 7:00 pm
    • “Starting Up a Business” webinar hosted by the iTHINK Financial Team on Wednesday, August 26th from 6:00 pm – 7:00 pm.

      For more information or to register for these free webinars click here.
  • If you are looking for a used vehicle to purchase, we’ve launched a new webpage where you can shop for and bid on our current repossessed vehicles for sale. For more information, click here.
     
  • Did you know that iTHINK Financial members can safely buy their next car from home? We know that not everyone can put car shopping on hold. That’s why we’re offering TrueCar’s “Buy from Home” program to our members. Search for your next vehicle today, buy it online, and have it delivered to your home!
     
  • Our 501(c)3 non-profit organization, the iTHINK Community Foundation, will be helping over 700 school children throughout Florida and Georgia get better prepared for the 2020-2021 school year with a backpack and school supplies. For several years now, we have been reaching out to the Head Start programs in our communities to help these children receive much-needed resources. I would encourage you to help the children in our community get ready for school by visiting ithinkfi.org/foundation. You can donate through August 31, 2020, to support this cause.
During these unique times, we will continue to be here for our members and hope that you’ll continue to trust your Credit Union. If you are experiencing a financial hardship and need assistance, please click here to see how we can help. Please stay well and we hope the rest of your summer is safe. You are the most important part of your Credit Union!

Sincerely,
 

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

July 2020

Dear Members,

July is in full swing and I hope this message finds you well. Summer usually means a time of rest and fun, the days are longer, and the weather is warmer, but we realize that life still may look very different for you and your family. Turbulent events and the Coronavirus have forever changed us all.

Despite these challenging past few months, your credit union remains strong and sound. We are confident that we can help you with your financial needs and help move you toward your goals this summer, whether that may be purchasing your first home, re-opening your business, or starting a savings account for your child. Here are some resources and tools that can help you save time and money as well as help you get back on or stay on track with your life and finances:
 
  • Our new online appointment scheduling system now allows you to schedule an in-person or phone appointment anytime. You can speak with an iTHINK Financial expert about your account when it’s most convenient for you.
     
  • We’re offering several webinars this month, including:
    • The Psychology of Spending” presented by our partner BALANCE Financial Fitness on Tuesday, July 14th from 1:30 pm – 2:30 pm and Thursday, July 23rd from 8:30 pm – 9:30 pm
    • A live Homebuyer Webinar presented by iTHINK Financial Mortgage experts on July 28th from 6:00 pm – 7:00 pm
    • "Rollover Planning" hosted by iTHINK Wealth Management Financial Advisors on Tuesday, July 21st from 11:00 am – 12:00 noon
    • Habits of Successful People” hosted by iTHINK Financial's Business Lending team on Wednesday, July 29th from 6:00 – 7:00 pm
    For more information or to register for these free webinars click here.

Summertime also means that our iTHINK Community Foundation is gearing up to host our annual School Ready Days. We will be helping over 500 kids in need throughout Florida and Georgia get ready for the 2020-2021 school year with a backpack and school supplies. You can donate by going to ithinkfi.org/foundation now through August 31st. Improving the lives of families is what we strive for as children are our future.

It is an honor to serve you and your families during these difficult times and we appreciate your loyalty and support. Your credit union vows to always treat you like a member, not a number. Thank you for trusting us to be your financial advocate. We look forward to a brighter future and moving you towards your dreams and goals. Have a safe and happy July 4th.

Sincerely,

Michael L. Miller
President/CEO
iTHINK Financial Credit Union

Events

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Georgia Shred Days on Oct 5 - Oct 18

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South Florida Shred Days on Oct 18 - Oct 27

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Wealth Management Webinar: Planning for Retirement on Oct 19

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